Hotel Policy Terms and Conditions

Pre-Arrival & Cancellation Policy

Making a booking

New Payment Terms: Part of the new regulations and policies to keep you safe include pre-payment.  Therefore the full cost of your stay will be charged to the card details given at the time of your booking within the 2 days prior to your arrival.  Please inform the hotel straight away if you require a different card to be used.

The best way to book your stay is online direct from our website:

Book a room  Special Offers

This will ensure the best price and latest offers available for the dates you are looking for.  You may still call the hotel should you prefer on 01756 792781.

If you have any concerns about your stay, our team will be happy to talk to you further about these.

If you have to cancel

Our cancellation policy is 48 hours from 12 noon before your arrival.  Group bookings require 14 days notice of cancellation without charge.  For other functions and events the cancellation terms will be provided in your booking contract for your specific event.

If we have to cancel

The management reserve the right to cancel your booking at any time and whilst this is very unlikely, there may be occassions where this is neccessary.  This could be due to an issue that has occurred with your room or an offer that is no longer available.  Please note that in these circumstances a full refund will be given and if within a week of your arrival every opportunity made to provide you with alternative accommodation.

For advance bookings 3 months prior to arrival, where offers are unable to fulfilled, an alternative will be given or your right to cancel with full refund will be available.

General Terms

Money, jewels and other valuables are brought onto Hotel premises at the guest's sole risk. The Property (Herriots Hotel) and/ or the management accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safekeeping of any such items.

Please note smoking is not permitted anywhere inside the hotel. If we believe you have been smoking in your room we will charge the card details held £100.00 for specialist cleaning.

Not withstanding any method of payment, I agree that I am personally liable for all costs and charges incurred in the event that any such costs and charges are not paid in full and confirm that my responsibility and liability in that regard is not waived or released in any way.

I consent to the usage of my personal information for administrative and marketing purposes. The hotel guarantees not to disclose information to third parties other and affiliated companies.