Frequently Asked Questions
We have put together our FAQs subject to re-opening on the 6th July.
If you can't find the answer to your question, please do not hesitate to get intouch with us by emailing firstname.lastname@example.org or by clicking the following link :
Contact Us where we will be happy to help.
Please note: our processes and precautions will be under constant review, and this guide will be constantly updated to give you the very latest information. We will, of course, always comply with all government regulations - and more.
What should I do if I think I have Covid-19 and have a visit booked?
We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your visit.
What will happen if I need to cancel or postpone?
For future arrivals of existing and new bookings up to the 24th December 2020, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes, or cancellation without a charge up to 48 hours prior to arrival. Any cancellation after this 48 hour period, due to Covid related reasons, will result in full payment of the first night in return for vouchers to the same value to be redeemed at a later date of your choice within a 12 month period. Please note that any changes to existing reservations will be subject to availability and any rate differences.
What will Herriots do if they think a visitor has Covid-19 in the hotel?
We have the right to refuse entry to the hotel and politely ask any guests or team members to leave who are showing signs of being unwell. We have thermometers at reception for guests who may feel concerned they are unwell. However, we ask that if any visitor feels unwell that they postpone their visit and notify us.
How are Herriots ensuring social distancing is adhered to?
All of our seating and spaces have been reconfigured where possible to ensure social distancing
Will the Herriots team be able to assist me with my luggage on arrival and departure?
For the safety of our guests and staff we will not be offering this service. However, we are always happy to help and in certain cases, upon request, we will do so with your safety in mind, wiping down luggage before and after it has been moved and ensuring our team wash their hands. If you need assistance please let us know in advance of your arrival.
Is Herriots providing guests with additional sanitising facilities?
Yes, we have set up hand sanitising stations throughout the hotel for you and in all our bedrooms to use. We politely ask you use these when entering and moving around the hotel.
What measures are in place to ensure each bedroom is fully sanitised between guest?
Every guest bedroom and en-suite will be fully sanitised before each stay and sealed to ensure no contamination occurs prior to your arrival. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. Antibacterial soap is provided in all rooms .
Is your restaurant open?
Yes it is and we have extended our dining spaces. When you stay with us we have the bar, restaurant, conservatory or courtyard. If you are not staying with us you can still dine with us. However, entry and capacity to each of these areas is restricted to table availability and therefore we ask you to book your table in advance.
Will your bar be open?
To maintain the social distancing guidelines, we will not be offering drinks at the bar, instead we will offer a full table service throughout, however please be aware capacity is limited to the tables available, so once all the tables are occupied in a given area, entry to this area will be denied until a table becomes free.
How will you ensure social distancing is maintained in your public bathrooms?
We ask that guests who are staying with us use the bathrooms in their bedrooms if possible. If you are not staying with us, we request that you follow the social distancing measures we have displayed on our signage when using the public bathrooms.
What measures have you put in place with your staff to minimise the spread of Covid-19?
All of our staff members have undergone comprehensive hospitality-focused training from an NHS accredited provider, on how to prevent the contagion of Covid-19. All staff will be temperature checked upon arrival for work and will be required to self-certify that they have not been in contact with anyone with Covid-19 symptoms. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced were staff are not allowed to travel to and from work in their uniform and that during working hours will wear the appropriate PPE and wash their hands frequently.