Arrival & Check-in

Please read through prior to your arrival 

  • We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include; A high temperature and a new and persistent cough. 

  • Please download the NHS track and trace app prior to your arrival and check-in.  This can be found on the App Store or Google Play.

  • You will have been emailed a link for online guest registration, please ensure this is completed before your arrival for a smooth check-in.

  • Masks are now required to be worn whilst moving around the hotel and may only be removed whilst sat at your table for food or drink or whilst in your guest bedroom.

  • Your temperature will be taken on arival.

  • We have put in place signage on arrival and throughout the hotel detailing the guidelines we have in place to protect you and our team. Any of our guests or visitors displaying Covid-19 symptoms may be asked to leave the premises

  • Hand sanitising stations will be provided at all hotel entrances and throughout the hotel for you to use. We politely ask you use these before entering the hotel and throughout your stay as required.

  • Our reception area has been reconfigured and social distancing of a minimum of 2 meters can be maintained at all times. Perspex screens have also been added for protection.

  • Our check-in process has been streamlined to allow for a fast and reduced-contact experience. Details of which will be emailed to you upon making your booking.  Please also note that we will only be accepting debit and credit cards for the foreseeable future, to avoid the handling of cash. Our check-in time remains the same, from 15.00.  

  • All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day and after use by our trained staff.

  • During these times we have been advised against handling your luggage/belongings or showing you around the hotel to you room. However, we are always happy to help and will ensure we do so with your safety in mind.

  • If you have any questions or need assistance during your stay simply dial 0 from the phone in your room. Please note we have thermometers at reception should you feel concerned at any point.

  • For any special requirements, please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.